Cardiff Bus
Cardiff Bus

After numerous questions from constituents, I wanted to make you aware of changes to concessionary bus passes in Cardiff.

I can confirm that all holders of a concessionary pass will need to reapply before Tuesday, December 31st 2019, when current passes will expire.

The old cards are being replaced by Transport for Wales with ‘Concessionary Travel Cards’. This is due to new-style card readers being installed on buses in the new year which would be unable to read the old cards.

Anybody who currently has a green coloured bus pass will be accepted and can apply from TODAY, September 11th. Transport for Wales is advising holders of the concessionary bus pass to apply for the new-style card in plenty of time before the end of the year.

Applying for the new bus pass must be done online via the Transport for Wales website. People don’t have a computer at home or find this difficult can go to the Powerhouse hub if they live in Llanedeyrn or Pentwyn to get help with their application. Outside of Pentwyn, people can call 0300 303 4240 to find out where local support is available.

To reapply, card holders will need the 18-digit card number printed on the front of the green bus pass, date of birth,  postcode and  National Insurance number. They will also need a digital photo to taken on a digital camera or mobile phone. Transport for Wales advises people to ask someone to take their photo and not to  take a selfie as it often distort features and it can be hard to get the right size picture .

Unfortunately, people will not normally be able to apply by phone. Applications by post will only be possible in ‘exceptional circumstances’. If anyone needs to request a paper application they can do so on the above number.

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