Citizens Advice give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem. You can contact them online, over the phone and in person for free.
In Cardiff, you are able to visit Citizens Advice for a short assessment where an adviser will establish how they can help you. A further appointment may be necessary.
Cardiff Central: Advice Hub, 2nd Floor, Cardiff Central Library Hub, The Hayes, Cardiff, CF10 1FL. Open from Monday to Friday, 9 am – 6 pm (Except Thursdays 10 am – 7 pm)
Llanedeyrn – Llanedeyrn Hub, Powerhouse, Roundwood, Llanedeyrn, Cardiff CF23 9PN. Friday, 10 am – 1 pm
Roath – Cadwyn, 197 Newport Road, Cardiff, Monday, 9:30 am – 12:30pm
If you need advice over the telephone:
Adviceline Cymru *03444 77 20 20
Monday – Friday 9 am – 5 pm
Calls to this service cost the same as calling 01 and 02 numbers. They will be included as part of a mobile allowance or a landline call package. You will be charged for calls not included in your landline package or if you go over your mobile allowance. Calls will also be charged if you do not have a call package with your provider. Landline calls typically cost up to 9p per minute and calls from mobiles between 8p and 40p per minute. Please note that tariffs vary and are subject to change, so for specific call charge details please check with your own provider.
Further information can be found on the Ofcom website using their call cost guide.
If you need Consumer advice:
Citizens Advice Consumer helpline – 0345 404 05 06
You can talk to an adviser in Welsh on 0345 404 05 05
(Monday to Friday 9 am – 5 pm)
For online help please visit: